1. 30-day money-back guarantee
We offer a 30-day money-back guarantee on your first paid subscription. If you are not satisfied with the Service for any reason within 30 calendar days of your initial payment, we will refund 100% of the amount paid, no questions asked.
2. Eligibility
- Applies only to the first paid subscription per Account or per organisation. Subsequent renewals and upgrades are non-refundable.
- Applies to both monthly and annual plans. Annual plans refunded within 30 days are refunded in full; later cancellations stop future renewals but are non-refundable.
- Free tier usage is not subject to refunds (no payment was made).
- Refund is forfeited if the Account was suspended or terminated for violation of the Acceptable Use Policy.
3. How to request a refund
Send an email from your Account email address to hello@cronitorex.com with subject "Refund request" within 30 calendar days of your initial charge. We will confirm receipt within 2 business days and initiate the refund within 5 business days.
You do not need to provide a reason, but feedback is welcome - it helps us improve the Service.
4. Refund process
Refunds are processed by Paddle.com Market Ltd, our Merchant of Record. The refund is returned to the original payment method used at checkout. Both the original charge and the refund appear on your statement with the descriptor PADDLE.NET*.
Processing time depends on your payment method and bank:
- Credit and debit cards: typically 5-10 business days
- PayPal (where available): typically 1-3 business days
- Other methods: as communicated at the time of the refund
The refunded amount includes any VAT or sales tax that was charged at the time of purchase.
5. Cancellations outside the refund window
You may cancel your subscription at any time from the dashboard. Cancellation outside the 30-day refund window:
- Monthly plan: access continues until the end of the current billing period; no further charges. No partial refund for the unused portion.
- Annual plan: access continues until the end of the current annual term; no further charges. No pro-rated refund.
6. Exclusions
The 30-day refund guarantee does not apply to:
- Subscriptions where the refund window has expired
- Custom enterprise contracts (Business tier with negotiated terms) - refunds in such cases are governed by the individual contract
- Cases of chargeback initiated outside of a refund request
- Cases of fraudulent activity or breach of the Terms of Service
7. Chargebacks
If you have a billing concern, please contact us first - we are typically able to resolve issues faster than the chargeback process. Initiating a chargeback without first contacting us may result in immediate account suspension while we investigate.
8. Contact
All refund requests and questions: hello@cronitorex.com.